FREQUENTLY ASKED QUESTIONS
If I buy an artwork, do I pay freight and how much is it?
Postage within Australia is free. If you live in New Zealand your postage will be calculated at checkout before payment. For international orders please contact me for Freight/postage cost which varies depending on size and location.
If I buy artwork, is it insured?
Yes, insurance is included in the unlikely event of transport damage.
How can I pay?
I accept MasterCard and Visa & PayPal. Johanna Larkin Art utilizes a variety of security measures to maintain the safety of your personal information. Credit card numbers are not stored in our systems in accordance with privacy and data security standards. When purchasing from Johanna Larkin Art your financial details are passed through to a secure server which supports SSL (secure socket layers) of 128bit and greater.
Am I guaranteed an original piece from Johanna Larkin Art?
All works listed as “original” are just that - one off unique originals hand painted by me. I have a separate section on the website for Limited-Edition prints (Print runs range from 50 to 150 units). There are no open edition prints.
Do I get an Authenticity Certificate?
Yes, every piece of artwork (original and Limited-Edition Prints/Canvas) is signed and comes with an Authenticity Certificate.
How can I check the status of my order?
I provide you with an online tracking number. Most paintings arrive within 7 business days. Please allow a little longer for country/ rural deliveries. If you are waiting longer than expected, please contact me.
Do you ship outside Australia?
I get a lot of international orders. Just email me and I will send you a quote for freight/shipping charges.
Please feel free to email me any further questions you might have and I will be more than happy to help you.